Terms and Conditions Of Service for In-home sessions
Crowded House Decluttering is a professional decluttering and home organisation company who will work with you to help you achieve the organisation and presentation you desire in your home.
Our Scope of work includes:
Helping to improve spaces for better systems and processes
Working side by side, in-home and remote sessions
Guidance and support with deciding what to keep
Gentle support in making decisions on what to do with items no longer loved or used
Advice on space saving, organising and storage solutions, and making the best possible use of space
Assistance organising space after decluttering (including relocating items to more appropriate locations within your home)
Pre-move, relocation support and downsizing support (including unpacking)
Paperwork simplification
Partnering with a local handyman to complete small jobs such as shelving etc.
Assistance with light cleaning as required as part of the organising and decluttering process. at my discretion. You must provide your own cleaning materials.
After each session, an email summarising what we achieved and any next steps, including confirmation of the date and the time of the next session (if applicable). I am unable to provide advice or support between sessions.
I will only undertake the work that is detailed in these Terms and Conditions. If and when appropriate, I will invite clients to seek other forms of professional help.
Any heavy lifting or moving furniture may be delayed if it requires additional assistance.
Removal of Clutter
The decision to donate, sell or dispose of an item is entirely your responsibility and Crowded House Decluttering cannot accept any liability for any items later deemed to be valuable.
All items are donated or disposed of with your authorisation and responsibility is not accepted by Crowded House Decluttering for any item disposed or donated which you later decide was valuable, should not have been disposed of or which you are unable to find later.
Disclaimer
Crowded House Decluttering will support you to make decisions about your belongings and your home. It is important that you make the final decisions yourself and Crowded House Decluttering will not make them for you. You are, therefore, responsible for obtaining any financial, legal or other professional advice that you may consider necessary to support any decision you make.
Crowded House Decluttering accepts no liability for your decisions or the consequences of them.
Hours of Work
You will be invoiced between my arrival and departure times (including breaks) from the property.
Bookings will be made based on a pre-agreed time period. Minimum 3 hours booking.
Working hours are 8am to 5pm, Monday to Friday, depending on your location. Weekends and evenings by arrangement only.
Refreshments and Breaks
We will take breaks as and when they are needed. I will bring my own food, drinks and refreshments with me. Breaks are included in the session time.
Client presence
You are required to be present on site during all sessions and to offer assistance and input as required. I will not be held responsible for the welfare of any other persons or pets present on the premises.
Fees
The hourly rate is £40 (in your home weekday), and £50 weekends and evenings.
Duty of Care
You have a duty of care to ensure that the property is safe to work in, and you agree to disclose any circumstances that might put me at risk.
For the purposes of safety and emergencies another person will always know our location and session timings.
Confidentiality and Privacy
Crowded House Decluttering is a professional service and will not share any personal or business details without your consent, save as required or permitted by law or by relevant regulatory authorities.
APDO Code of Ethics
As a member of the Association of Professional Declutterers and Organisers (APDO) I adhere to their code of ethics which sets out expectations of confidentiality, honesty and integrity. You can read the code of ethics here.
Testimonials
Crowded House Decluttering welcomes testimonials and feedback. By providing a testimonial, you consent to it being published on www.crowdedhousedecluttering.com, on Crowded House Decluttering’s social channels and other marketing collateral. When these are published only limited details will be shared so you remain unidentifiable.
Before and After Photos/ Videos
I will take before and after photos/ videos with your consent. These will be used primarily for my professional development and for reference and planning purposes. These will only be shared for marketing purposes with your consent.
Insurance
Crowded House Decluttering has public liability and professional indemnity insurance which is activated upon signature of the Terms & Conditions document.
Payment Terms
Payment can be made by card, bank transfer, cash or cheque (Payable to Victoria Little). Payment can be made at the end of a session. Alternatively an invoice will be issued within seven days of completing a session and will be due 7 days later. Please use invoice number when making electronic payments.
Cancellation
Please give as much notice as possible if you need to cancel a session. Cancellations received with less than 24 hours’ notice will be charged at 50% of the pre-booked session price.
Drugs or Alcohol Use
Drugs or alcohol use is not permitted during sessions. Crowded House Decluttering reserves the right to terminate a session at any time, and any funds paid may be forfeited, if there is reason to believe the client is under the influence of drugs or alcohol.
Personal Safety and Respect
Crowded House Decluttering appreciates that strong feelings can arise during sessions, however to ensure a safe and respectful environment for all involved, any form of physical or verbal abuse is unacceptable. In the event that such behaviour occurs, the session will be terminated and any funds paid may be forfeited.
Travel and Parking
Crowded House Decluttering is based in Addlestone in Surrey. Projects where journey time is more than 30 minutes (by car) will be considered on a case by case basis and may incur additional travel costs.
Where free parking is not available, parking expenses will be submitted with your invoice for reimbursement.